Our Standards - Consumonics Ltd

Given our highly experienced and trained staff we offer a high level of customer care. Our Call Centre Department based in London can provide up-to-date information on the progress of all jobs and assistance on all aspects of servicing.

Call us on 0208 337 8000 and we’ll get to you at the most convenient time that suits YOU whether that be 8am or 8pm. Alternatively email us at enquiries@consumonics.co.uk

How We Operate:

We will aim at repairing your unit onsite including checking connections and setup of your unit. But if it has an internal electronic part failure, we will have to collect the unit for workshop repair and inspection (Our customer services will advise you of this when you discuss your enquiry with us). We charge a callout fee (incl. VAT which varies on your location and the size of the unit) but it also go towards the repair of your unit. For this callout fee, we will come to collect your device and take it to the workshop for diagnosing and repair. If the set is repairable within this fee, we would simply carry out the repair and return the unit to you within 3 to 4 working days. In cases where the part is not repairable, then we will simply give you an estimate for the repair. If you decide to go ahead with the repair quote then your callout fee will be deducted from the total balance and you will pay the difference on delivery.

You may also drop the TV or DVD unit in our workshop for repair, the process mentioned above will remain the same but we charge £75 (incl. VAT) for diagnosing the fault that also covers any simple and straightforward repair on your unit.